Ana
Gelashvili
Multilingual professional transitioning into recruitment and talent acquisition, with strong communication, organization, and people skills.
Recruitment Profile
People-focused, organized, and multilingual - with transferable experience that fits junior recruitment.
Candidate Communication
Clear communication, active listening, and trust-building.
Structured Questioning
Identifying needs and clarifying requirements efficiently.
Documentation
Accurate records, process compliance, and timely follow-up.
Multilingual Support
Georgian native, English Advanced, German B2.
Team Coordination
Comfortable working across teams and structured processes.
Service Quality
Experienced with SLAs, measurable targets, and high-volume work.
Professional Experience
Experience built around communication, documentation, service quality, coordination, and people interaction.
- Conduct structured conversations to identify customer needs and clarify requirements.
- Manage high-volume phone and chat communication in Georgian, German, and English.
- Maintain accurate case documentation and follow defined service processes.
- Conduct timely follow-ups and coordinate with internal teams to resolve cases.
- Build trust with customers through active listening and clear communication.
- Work toward measurable service and SLA targets.
- Welcomed guests, coordinated seating flow, communicated with multiple teams, and supported new team members as needed.
- Strengthened customer service, verbal communication, teamwork, and conflict-management skills.
- Worked in a structured healthcare environment requiring accuracy, communication, documentation, and coordination with staff and patients.
- Coordinated care with healthcare professionals and handled responsibilities requiring reliability, communication, and critical thinking.
- Welcomed visitors, coordinated activities and site visits, communicated information clearly, and managed schedules.
Core HR & Transferable Skills
Languages
Education & Training
International study and training experience across Germany and Georgia.
Additional Strengths
Professional qualities that support a strong start in junior recruitment and talent acquisition.